1. DESIGNING NEWSLETTERS
2. MANAGING E-MAIL ADDRESS LISTS
3. SUBSCRIBE & UNSUBSCRIBE
4. SENDING NEWSLETTERS
5. SECURITY & PRIVACY
6. SYSTEM REQUIREMENTS
7. PRICING AND BILLING
1. DESIGNING GRAPHICAL NEWSLETTERS
Does ListBlaster provide sample newsletters?
Yes, but you are not limited to these. You can design you own. You can have them designed for you. When you create a newsletter, save it as a template for later use. ListBlaster provides a growing range of templates for different audiences: press releases, invitations, product launches, newsletters, quotes, memos, letters, travelogues, announcements and more.
Can I add (Flash) animations to a newsletter?
Yes although not all email clients will directly support it. Using the Editor, you can also place animated GIFs (pictures) anywhere in the newsletter. Keep these small, typically less than 20Kb. To add Flash files, add the HTML code manually. You can edit the HTML by ticking the 'View HTML' option on the status bar in the online editor.
How do I place images next to a text paragraph?
In the editor, insert all your text and paragraphs. Insert your image by placing the cursor where you want it to appear and click the image icon on the html toolbar. After uplodaing and inserting your image, click to highlight the image and click align left on the html toolbar. The image will appear in the top left and the text will wrap to the right.
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2. MANAGING E-MAIL ADDRESS LISTS
How do subscribers unsubscribe?
Each e-mail you send using ListBlaster has an unsubscribe link appended to it. If you have only one general subscriber list it will say 'Unsubscribe from this mailing list'. If you have several categories of subscriptions active on your subscribe form, the link will be 'Manage my subscription'.
How do I get new subscribers?
The ListBlaster subscription form builder (available under the integration, subscription forms) enables you to collect new subscriptions from a subscribe link or form on your website. The website link enables users to subscribe to specific mailing lists (which you can set up to correspond to your newsletter categories). You can design your subscription form with logos, fonts and colors. When you're done setting up the subscription form, ListBlaster generates the HTML code for you (or your webmaster) to insert into your existing website code.
Will I receive bounced return e-mails from (newly) invalid addresses?
No! This is where ListBlaster saves you time and removes the huge headache of hundreds of undelivered e-mails bouncing back and clogging your inbox. ListBlaster automatically flags invalid e-mail addresses (so-called 'hard bounces') so that they are excluded from future mailings. So-called 'soft bounces' (addresses that are temporarily unavailable), go through a series of checks before they become a 'hard bounce'. E-mail addresses are being checked for validity on a continual basis.
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3. SUBSCRIBE & UNSUBSCRIBE
Will I know when there are new subscribers (and unsubscriptions)?
Yes. In the ListBlaster reporting tool, the number of un/subscribes are available per week, month and year, as well as per eblast sent.
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4. SENDING NEWSLETTERS
Can ListBlaster be used for unsolicited bulk e-mail (spamming)?
Absolutely not! We hate spam and completely forbid it..
What ListBlaster is used for?
The ListBlaster tool is used by corporates, small business and private individuals. The uses are endless, but most people use ListBlaster to communicate with clients, colleagues and relatives or friends. Private use would include invites, announcements, travelogues and family albums. Small businesses might use ListBlaster for press releases, newsletters, product launches, quotes, letters, proposals and more. Corporates, on the other hand, might have an inhouse communications department that wants to send out inhouse newsletters, reports, memos and directives to other offices, as well as a range of opt-in or other marketing functions.
Can I personalize the e-mails or use different subject lines?
Yes. ListBlaster has many customization tags that you can insert anywhere in your emails.
How do I know if e-mails that I sent out were actually opened?
ListBlaster provides statistics of sent newsletters and reports the percentage of e-mails opened per mailshot, as well as how many were sent and how many website click-throughs were generated.
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5. SECURITY & PRIVACY
Are my stored newsletters, images and mailing lists secure?
ListBlaster is hosted at a large data center in New York. Our hosting provider has a state-of-the-art network operation center providing full security, fire walling, backup, and multi-tier, redundant high-speed network connections. Our Privacy Policy strictly precludes us from providing personal data to any third party.
Do you sell e-mail address lists?
No. Your address lists, or your login e-mail address lists will never be disclosed to third parties. ListBlaster does not sell lists of targeted e-mail addresses. Read our Privacy policy for full details.
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6. SYSTEM REQUIREMENTS
Can I download the ListBlaster program and install it?
No, ListBlaster is a hosted application, like Hotmail. It is used online, by logging in with a username (e-mail address) and password at http://www.ListBlaster.net
What software do I need to use ListBlaster?
Any Windows PC, Apple Macintosh, iPhone, and many other smartphones.
I have a Macintosh. Can I use ListBlaster?
Yes.
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7. PRICING AND BILLING
How much does the ListBlaster service cost?
Our month to month service plans start at just $9.95. There are never any contracts or cancellation fees.
Can I pay with Paypal?
Yes. Presently you can pay by credit card through the secure Paypal payment gateway which is accessible on the 'Pricing' menu link on the ListBlaster homepage.
If I cancel my subscription, how long will my account be active?
If you sign up for a monthly or annual subscription, your account with ListBlaster will run to the end of the agreed period. If you sign up today and cancel tomorrow, your account will remain active for another 30 days (or 365 days if you subscribed for the annual plan).
How do I know when my account has been debited?
Paypal will confirm each debit by e-mail. More information is available on the Paypal website at Paypal.com.
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